Tixplus

Tixplus, Inc. (hereafter, “We”) operates a fan site and fan club business for music artists and other talent; an e-commerce business; operates music media; and the Tixplus line of businesses (ticket sales, e-ticket business, and ticket trading services).
We were the first in the industry to launch an auction-based ticket trading service and, through a range of services in the entertainment space, actively communicate with customers to foster trust and put customer satisfaction at the forefront of our business.
We recognize that personal information handled in connection with the services we provide, customer information obtained via our web site, and client information we obtain from affiliated companies with which we work is the most important information asset to our business.
We recognize our social obligation to protect personal information and take a company-wide approach to handle it in an appropriate fashion per the terms below.

1. We define the intended purpose of use for personal information we obtain and use this information for a legal scope deemed appropriate for our business activities.
2. We only use personal information within the aforementioned scope of use and employ measures to prevent its use for other purposes.
3. When outsourcing or presenting personal information to third parties, we select third parties who meet stringent standards of protection of personal information and ensure its appropriate use by measures including but not limited to entering into contracts with them.
4. We strictly comply with all applicable laws, statutes, and regulations governing the use of personal information.
5. We recognize the risks posed by the leak, loss, damage, or other adverse effects to personal information and employ internal standards to prevent these issues or address them where they should occur, as well as a chain of command and adequate measures therein.
6. We respond with alacrity and good faith to complaints and inquiries received from individuals concerning the use of their personal information.
7. We instruct company officers and personnel in the importance of protecting personal information and ensure that they take measures to adequately protect it. To this end, We established a personal information protection management system compliant with [[[JISQ15001]]] standards on management systems and ensure that all personnel strictly comply with and make continuous improvements to it.

Created: June 5, 2007
Last revision date: July 25, 2017
Tixplus, Inc.
CEO: Sotaro Ikeda

Notice on intended use of personal information

1. Use of personal information

Pursuant to the work below, We utilize personal information within the scope needed for said purpose(s).

1. Scope
   1. For the planning, development, and operation of fan sites and fan clubs for music artists and other talent
   2. For the planning, development, and operation of Tixplus-related businesses (ticket sales, e-ticket business, ticket trading services)
   3. For the operation of e-commerce sales systems of artist merchandise
   4. For the operation of media-related events and programming
2. Purpose of use
   1. Member information of Tixplus service:
      : used to manage membership registration and issue member cards
      : used to offer tickets and ticket trading services and process payments
      : used to ship and process payments for purchased products
      : used for soliciting submissions for special present raffles, selecting winners, and shipping products
      : used to launch and collect marketing-related surveys
      : used to offer information via e-mail newsletter or other means concerning new products, services, campaigns, et cetera
      : Inquiries and contact
   2. Member information of fan club / fan site
      : used to manage membership registration and issue member cards
      : used for soliciting submissions for special present raffles, selecting winners, and shipping products
      : used to launch and collect marketing-related surveys
      : used to offer information via e-mail newsletter or other means concerning new products, services, campaigns, et cetera
      : Inquiries and contact
   3. Customer information of e-commerce
      : used to ship and process payments for purchased products
      : used to launch and collect marketing-related surveys
      : used to offer information via e-mail newsletter or other means concerning new products, services, campaigns, et cetera
      : Inquiries and contact
   4. Client information
      : used for communication, order intake and fulfillment, invoicing, and payment procedures pursuant to the execution of business and services
      : Inquiries and contact
   5. Recruitment position applicant information
      : used to communicate with applicants concerning hiring and carry out hiring-related activities and procedures
   6. Employee information
      : used to manage hiring status of personnel
      : used for operational safety management and to communicate in the event of emergencies

2. Personal information protection manager

CTO

3. Outsourcing of personal information

We may outsource personal information to other business operators as needed for the fulfillment of the intended purpose of use defined above. In these cases, We select contractors with personal information protection measures in place and enter into contracts concerning the protection of personal information.

4. Provision of personal information to third parties

We will not provide personal information to third parties without obtaining prior consent from the person in question. However, except in the following cases:

1. Where consent has been obtained from the individual
2. Where required by law
3. Where required to protect the life, health, or property of a person and where consent from the owner of the personal information proves difficult to obtain

5. Shared use of personal information

We share the following details of personal information.

(1)Information of e-ticket purchasers through Tixplus business

1. Personal data: name, address, telephone number, birthdate, sex, member ID, e-mail address
2. Scope of users: organizers of events for which the person applied; talent agencies for artists, etc.; ticket agencies; facilities operators; sports organizations; affiliated advertisers
3. Purpose of use: marketing activities (attendee attribute research and analysis) *Information is anonymized such that individual users cannot be identified
4. Managed by: Tixplus, Inc. (Ticket Business Unit)
   Format: in writing or as electronic data
5. Format: in writing or as electronic data

(2)Member information pertaining to fan site and fan club business

1. Personal data: name, address, telephone number, birthdate, sex, member ID, e-mail address
2. Scope of users: talent agencies of artists, etc., with whom our firm contracts
3. Purpose of use: applications for events and presents and communication and shipment pursuant to the above : marketing activities (user attribute research and analysis) *Information is anonymized such that individual users cannot be identified
4. Managed by: Tixplus, Inc. (Tixplus Fan Site Unit)
5. Format: in writing or as electronic data

(3)Buyer information on e-commerce

1. Personal data: name, address, telephone number, birthdate, sex, member ID, e-mail address
2. Scope of users: talent agencies of artists, etc., with whom our firm contracts
3. Purpose of use: marketing activities (user attribute research and analysis) *Information is anonymized such that individual users cannot be identified
4. Managed by: Tixplus, Inc. (Tixplus Fan Site Unit)
5. Format: in writing or as electronic data

6. Submission of inquiries and complaints concerning personal information protection policy and use of personal information

Please direct all inquiries and complaints concerning our personal information protection policy and use of personal information to the below personal information inquiry and complaint line by post or e-mail. Note that we cannot accept requests submitted in person at our offices.
Postcode: 150-0002
Shibuya Minami Tokyu Bldg.9F, 3-12-18, Shibuya, Shibuya-ku, Tokyo
Tixplus, Inc.
Personal information inquiry and complaint line:
Tixplus Customer Support
We accept inquiries submitted from your desktop computer or mobile device.
E-mail:

7. Certified personal information protection bodies with which We are affiliated

1. 1) Name of certified personal information protection bodies JIPDEC
2. 2) Contact
   Personal information protection complaint consultation room
   Postcode: 106-0032
   Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku, Tokyo
   Tel: +81-3-5860-7565
   *It is not inquiry desk about our products and services.
   Help

We are not currently affiliated with any personal information protection bodies.

8. Obtaining personal information by means where the individual cannot easily be identified: use of cookies

We use cookies on our web site in order to customize the information and advertising served to you through our services based on your interests and hobbies.
The majority of browsers describe on the help menu on their toolbars how to reject new cookies, obtain notification of new cookies, and disable cookies. We strongly recommend enabling cookies in order to get the most out of our services.
The companies listing advertisements (hereafter, “Advertisers”) on our service may set cookies on your computer and access them. In these cases, Advertisers’ use of cookies conforms to their respective privacy policies. Advertisers and other third parties (including companies and individuals) do not access our cookies.

Procedures taken pursuant to requests for disclosure

Where an individual requests the notification of purpose of use of, disclosure of, revision or addition to, deletion, suspension of use, deletion of, or suspension of provision to third parties (hereafter, “Request for Disclosure”) of personal information subject to disclosure that we possess, we take the following measures.

1. Request for Disclosure

Where an individual requests the notification of purpose of use of, disclosure of, revision or addition to, deletion, suspension of use, deletion of, or suspension of provision to third parties (hereafter, “Request for Disclosure”) of personal information subject to disclosure that we possess, we take the following measures.

2. Provision of written documents pursuant to Request for Disclosure

In order to submit a Request for Disclosure, please download the following documents, complete them, and mail them with a copy of one form of identification from among: 1) Driver’s license 2) Passport 3) Health insurance card 4) Pension book 5) Certificate of alien registration or other official document.
*If the form of identification includes a home address or domicile field, please blackout this section on the photocopy before submitting it. Where said field is not blacked out, We will black it out and treat the underlying information for that field as not obtained.

Application

1. Requesting disclosure of personal information and/or notification of its purpose of use (fees apply)
   ・Personal information Request for Disclosure form (PDF)
2. Requesting a revision or addition to, deletion of, suspension of use, or suspension of provision to third parties of personal information (free of charge)
   ・Request form for revision to or cessation of use of personal information (PDF)

Submit documents to
Postcode: 150-0002
Shibuya Minami Tokyu Bldg.9F, 3-12-18, Shibuya, Shibuya-ku, Tokyo
Personal information inquiry and complaint line, c/o Tixplus, Inc.

3. Request for Disclosure through proxy agent

Where making a Request for Disclosure through a proxy agent, in addition to the aforementioned two documents, the below must be included:

1. If using a legal representative
   ・A document verifying that the person has legal power of attorney (official copy of family register or, if a non-parent exercising parental authority, a copy of valid insurance documents listing the dependent (child), either of which issued within the last three months)
   ・A document verifying that the person has legal power of attorney Form of official government ID like: 1) Driver’s license 2) Passport 3) Health insurance card 4) Certificate of alien registration
2. Where using a proxy agent with power of attorney
   ・Power of attorney form We specify
   　Power of attorney form for request for disclosure of personal information (PDF)

   ・Documents used to identify the proxy agent
   Form of official government ID like: 1) Driver’s license 2) Passport 3) Health insurance card 4) Certificate of alien registration
   ・The person’s official name seal registration certificate (issued within the last three months and the same as that seal stamped on the power of attorney form)

4. Applicable fees

For requests for notification on purpose of use or disclosure of content, there is a 1,000 JPY fee per request. Please include stamps valued at 1,000 JPY with your documents.
If the stamps are insufficient or the stamps are not included, We will notify you. If payment is not made within a specified period of time, the request shall be deemed invalid.

5. Response to Request for Disclosure

Responses to requests for notification or disclosure shall be addressed in writing to the address listed on the form submitted.

6.Purpose of use of personal information obtained pursuant to disclosure requests

Personal information obtained pursuant to Request for Disclosure

7. Cases where We cannot comply with a Request for Disclosure

Note that we are unable to comply with Requests for Disclosure in the following cases.

1. Where the documents presented are incomplete
2. Where the request cannot be verified with the individual in question
3. Where the proxy rights of the proxy agent cannot be confirmed
4. Where it does not correspond to personal information we retain
5. Where it would violate other laws

8. Submission of complaints concerning use of personal information subject to disclosure request

Please direct complaints concerning use of personal information subject to disclosure requests to the address below.
Managed by: Tixplus, Inc.
Attn: Personal information inquiry and complaint line
E-mail: