Tixplus

Plus member ID and affiliated services terms of use

Article 1: General Provisions
  1. The Plus member ID and Affiliated Service terms of service (“Terms”) set forth the terms pertaining to the proprietary Plus member ID (“ID”) provided by Fanplus Co., Ltd (“Company”), a service (“Service”) employing a system for the management of this ID, and related services (“Affiliated Services”) provided by the Company and its partners through the Service.
  2. These Terms apply to users (“User” or “Users”) of the Service and ID Holders (as set forth in Article 3).
  3. The Service shall fall under Standard Transactions, set forth in Article 548, Section 2, Paragraph 1, of the Japanese Civil Code, and the Terms shall fall under Standard Agreements set forth in the same paragraph.
Article 2: Scope of Affiliated Services
Affiliated Services encompass the fan club services, online store, smartphone apps, and other Company-operated services utilizing the ID, and ticket sales services, ticket trading services, e-ticket apps, and other ID services operated by the Company and Tixplus Co., Ltd. a Company group affiliate.
Article 3: ID Holders
  1. Holders of IDs (“ID Holder” or “ID Holders”) are those parties who register the information required by the Company on the Service, are approved for use of an ID by the Company, and complete the process of ID registration thereafter.
  2. Following ID registration, ID Holders are eligible to use Affiliated Services.
  3. ID Holders cannot register for multiple IDs under the same name.
Article 4: ID registration
  1. Users are deemed to have consented to these Terms effective the time they complete ID registration. Any indication of objection to the above shall only be permitted where the user does not proceed to register.
  2. In using the ID, Users shall comply with the terms below.
    • (1)Users shall enter truthful and accurate information about themselves on the ID Holder registration page on the Service in order to register. As a rule, registration by proxy is not permitted under any circumstances.
    • (2)When registering an e-mail address at the time of registration of the ID, the party shall enter an e-mail address personally owned by them. ID registration made using another person’s e-mail address, whatever the reason, will be revoked.
    • (3)In the event of changes to (1) above, the ID Holder shall promptly update that information.
  3. Parties registering for an ID on the Service must meet all of the following terms. In the event that the Company deems an applicant not to have met these terms, the applicant may not be approved for ID registration. In addition, where the Company finds that an ID Holder has violated any of the below after said ID Holder has been approved, it reserves the right to revoke the ID Holder’s qualifications.
    • (1)ID Holders are required to register as an individual, not a corporation or group
    • (2)ID Holders must consent to these Terms and the Service guidance
    • (3)ID Holders must not be already registered for an ID or be already using the Service elsewhere
    • (4)ID Holders must use the Service solely for personal entertainment (e.g., non-commercial purposes)
    • (5)ID Holders must not have had member privileges previously revoked by the Company or its partners
    • (6)ID Holders must not have falsified or made errors or omissions to details contained on the registration application
  4. Minors shall obtain the consent of a parent or legal guardian in order to register. The Company reserves the right to request the minimum requisite level of information, including but not limited to first and last name, in order to obtain the consent of the minor’s parent or legal guardian.
Article 5: Use of ID
  1. Where using the Service or Affiliated Services, ID Holders shall verify these Terms and the provisions of Affiliated Services, and use these services only having consented to the above.
  2. In using Affiliated Services, ID Holders shall enter the e-mail address and password originally used to register for the ID. The Company shall deem all actions taken using that e-mail and password as made by the ID Holder who originally registered with said information.
  3. Even where a third party uses an ID Holder’s ID through theft or unauthorized access or use, the responsibility for use of the ID remains with the party who registered for the ID.
Article 6: Suspension of ID
  1. In the cases below, the Company reserves the right to suspend or terminate use of the Service, whether in whole or in part, terminate the ID Holder’s ID, delete the ID Holder’s e-mail address, remove the ID Holder’s privileges, seek damages, or other applicable measures (including but not limited to legal measures).
    1. (1)Where there is no record of the ID Holder having used (logged in with) the ID in question within the last three years and where e-mail and other notifications from the Company are undeliverable (producing an error)
    2. (2)Where the Company deems that the ID Holder has violated or may violate the provisions of these Terms, and any other terms of service, warnings, or covenants displayed when using the Service or Affiliated Services
    3. (3)Where the ID Holder performs an act the Company deems inappropriate for operation of the Service or Affiliated Services
  2. Even where measures taken per the preceding clause result in damages or disadvantage to the ID Holder, the Company waives all liability.
Article 7: Use of e-tickets
ID Holders can enter events indicated by the Company and its partners by registering on an e-ticket enabled smartphone app (“Ticket App”) and presenting the app to enter and receive e-ticketing services.
  1. ID Holders can enter events indicated by the Company and its partners and utilize services set forth elsewhere by the Company and its partners by registering a facial photograph on the Ticket App and presenting this personal identification with facial photograph.
  2. However, the validity period for the e-ticket photograph shall be a period defined by the Company or its partners.
  3. The costs of registering an e-ticket photograph and other items may be covered, in whole or in part, by the event operator of events the Company or its partners specify. However, the validity period for the e-ticket photograph shall be a period separately defined by the Company or its partners.
Article 8: ID Holder obligations
  1. ID Holders must comply with notifications the Company sends, including but not limited to those pertaining to applicable laws and regulations, contractual terms, usage guidelines, and warnings and precautions. ID Holders shall not obstruct the Company’s work or activities.
  2. ID Holders cannot change the ID assigned to them. The responsibility to store and manage the ID and password remains solely with the ID Holder.
  3. Where an ID Holder discovers that his or her ID or password has been used in an unauthorized manner or there is the risk of the same, the ID Holder must notify the Company immediately. Damages caused due to not notifying the Company, or delay in notification, shall be borne by the ID Holder.
  4. ID Holders using the Service shall not engage in any of the acts below.
    1. (1)Obstructing operation of the Service or Affiliated Services
    2. (2)Slandering or defaming the Company or other third parties, damaging the trust or creditworthiness of these parties, or acts that threaten the same
    3. (3)Criminal activity, activity leading to criminal activity, or acts that threaten the same
    4. (4)Use of the Service and Affiliated Services for commercial purposes, whether directly or indirectly (including but not limited to online auctions of tickets purchased through Affiliated Services or resale to unspecified numbers of people)
    5. (5)Failure to pay for tickets won on Affiliated Services within the deadline Company partners specify
    6. (6)Transmitting a high volume of data on social media or other platforms such that it obstructs stable operation of the Service, or transmitting advertising or similar content
    7. (7)Distributing computer viruses or programs that would invite the malfunction of telecommunications equipment or damage data therein
    8. (8)Theft of Personal Information, IDs, or passwords of other persons, or misusing the same
    9. (9)Duplicating, selling, publishing, broadcasting, or otherwise using data, information, text, audio, video, illustrations, and other content obtained through the Service or Affiliated Services in a way that exceeds the personal usage scope defined by copyright law
    10. (10)Infringing on the intellectual property, privacy, right to likeness, or other rights of the Company, other ID Holders, or third parties
    11. (11)Developing, distributing, and/or using unauthorized tools, applications, or programs designed to make unauthorized use of the Service, and/or any acts that encourage or invite third parties to engage in such acts
    12. (12)Altering (including the data therein), revising, making secondary use of, decompiling, disassembling, and/or reverse engineering applications the Company provides, and/or attempting to analyze the source code or structure of other related applications
    13. (13)Sales solicitation, proselytizing or inviting for religious organizations, or promoting political organizations
    14. (14)Per the provisions of Article 16, parties who are a criminal organization, member of a criminal organization, or were such one within the last ten years, criminal organization associates, extortion groups, political racketeering organizations, organized crime syndicates, or equivalent anti-social forces (“Anti-Social Forces”), parties who substantively contribute to the maintenance, operation, or management of Anti-Social Forces, such as through funding or other means, or parties who engage or involve with Anti-Social Forces
    15. (15)Other acts the Company deems as inappropriate on reasonable grounds
  5. Where an ID Holder is found to have engaged in one of the prohibited acts above or violated another agreement, the Company reserves the right to employ any of the measures below, in whole or in part, with no contractual liability.
    1. (1)Restriction or suspension of all or part of the Service
    2. (2)Termination procedures
    3. (3)Appeal for damages
Article 9: Use of personal information
  1. The Company reserves the right to obtain and log first and last name, sex, address, telephone numbers, e-mail address, facial photograph, payment details, purchase history, and other personal information (“Personal Information”) from ID Holders in order to carry out the activities described in the following clause. The Company also reserves the right to obtain activity histories of ID Holders on Affiliated Services.
  2. The Company reserves the right to use Personal Information obtained from ID Holders for the following purposes.
    1. (1)Provision of the Service
    2. (2)Provision of Affiliated Services through partner firms
    3. (3)Notification by e-mail or other means of sales of tickets and other services for which the ID Holder applied for on Affiliated Services (however, this does not imply notification about all possible services)
    4. (4)Sending e-mail information concerning the tickets carried on Affiliated Services
    5. (5)User support (responding to inquiries, et cetera) pertaining to the Service and Affiliated Services
    6. (6)Providing other services related to the Service or Affiliated Services
    7. (7)Providing information on new products, services, campaigns, or gifts of the Company or its partners
    8. (8)Sending and/or distributing newsletters, direct mail, and faxes introducing products and services of the Company and its partners that the Company deems of value to customers
    9. (9)Marketing the products and services of the Company and its partners
    10. (10)Creation of statistical data about the Service and Affiliated Services
  3. ID Holders consent that, when paying by credit card or other means on Affiliated Services, they exchange Personal Information with the Company, its partners, and credit card companies or other financial operators in order to validate the accuracy of the credit card or means of payment.
  4. ID Holders consent to, when using Affiliated Services, exchanging Personal Information with the Company and Affiliated Services operators and/or ticketing agencies in order to confirm the validity of IDs or Affiliated Service IDs, and information used for ticket sweepstakes and the ticket trading service.
  5. In any of the cases below, the Company reserves the right to disclose to third parties, whether in whole or in part, Personal Information without the individual consent of an ID Holder; ID Holders consenting to these Terms are deemed to also consent to this clause.
    1. (1)Where required by laws and regulations like the Act on the Protection of Personal Information
    2. (2)Where required to protect the life, health, or property of a person and where consent from the owner of the personal information proves difficult to obtain
    3. (3)Where requested to cooperate with a national organ, local municipal organ, or an agent thereof for the legal execution of duties and where obtaining advance consent from the owner of the personal information would hinder said execution.
    4. (4)Where disclosing to contractors for the scope required for the Company to execute the work stipulated in Clause 2 of this Article
  6. Where an ID Holder wishes to view, revise, or delete Personal Information they have on file, the Company will promptly respond within a reasonable scope. However, where a specific storage period for Personal Information is stipulated by law, statute, or regulation, the information shall be deleted after that time.
  7. In addition to the above, the use of ID Holders’ Personal Information on the Service and Affiliated Services shall comply with a privacy policy set forth by the Company and its partners elsewhere, and ID Holders shall comply with this privacy policy.
  8. Provision of Personal Information to the Company is done on a voluntary basis by the individual in question. However, where the party does not provide the items required by the Company, the latter may be unable to provide the Service or Affiliated Services as intended.
Article 10: Interruption, suspension, and termination of Service
  1. In any of the cases below, the Company reserves the right to, at its sole discretion, interrupt or suspend the Service, whether in whole or in part.
    1. (1)For the periodic or emergency maintenance of equipment the Company maintains or operates in connection with the Service
    2. (2)Where an abnormality, flaw, damage, or other cause rendering provision of the Service to ID Holders impossible occurs on equipment the Company maintains or operates
    3. (3)Where natural disasters, emergencies, or other adverse events occur, or where there is the threat of the same
    4. (4)Other cases for which there is reasonable cause to interrupt or terminate the Service, whether in whole or in part
  2. The terms of the preceding clause notwithstanding, the Company reserves the right to terminate provision of the Service, whether in whole or in part, at any time, and the Company make no warranties as to the continuity of Affiliated Services
Article 11: Notifications
The Company shall notify ID Holders either by individually notifying the ID Holder or posting a notification on the Service web site, with the content therein effective at the time of posting. For individual notifications, it shall suffice for the Company to correspond to the e-mail address or contact address the ID Holder previously registered or notified the Company of.
Article 12: Damages
ID Holders bear liability for damages to the Service, Affiliated Services, and third parties for causes imputable to the ID Holder’s use of the Service or Affiliated Services.
Article 13: Prohibition on assignment of rights and obligations
ID Holders cannot transfer, grant, or lend their rights to use the Service and Affiliated Services, or other rights and/or obligations in these Terms, whether for profit or free of charge, to third parties. In addition, ID Holders cannot pledge the selfsame rights as collateral.
Article 14: Suspension, termination, and integration of ID
  1. If an ID Holder violates these Terms or forfeits eligibility to use the Affiliated Services for any reason, the Company reserves the right to suspend, delete, or integrate the ID of the ID Holder without prior notice. In said case, the ID Holder forfeits any previously paid member dues, ticket costs, and other service charges associated with the Service.
  2. The ID Holder shall be liable for payment of any outstanding dues at the time of withdrawal from Affiliated Services.
Article 15: Voluntary suspension and termination of ID
  1. Where an ID Holder requests deletion of his or her ID from the Service, the ID Holder shall do so by means of the separately stipulated procedures. When requesting ID termination, the ID Holder forfeits previously paid member enrollment fees, ticket costs, and other service charges. The ID Holder shall be liable for payment of any outstanding dues at the time of withdrawal.
  2. When withdrawing as a paid member or when the membership period expires, members who do not carry out procedures to renew membership shall be registered as ID Holders.
  3. Where a User requests termination or re-registration of an ID, it shall be performed as a new, standalone registration, with no information carried over from the previous account.
Article 16: Rejection of anti-Social forces
ID Holders make warranty that they have not been, are currently not, and will not be in the future an Anti-Social Force or have engaged in violent, fraudulent, or threatening acts, sabotaging, obstruction, or other illegal activities. In the event of breach of this representation, the Company shall cancel the ID and suspend the ID Holder’s use of the Service and the Affiliated Services, or terminate the contract. In this case, the ID Holder shall raise no objection and hold the Company harmless.
Article 17: Disclaimers
  1. ID Holders shall use the Service and Affiliated Services at their sole risk and discretion. The Company waives all liability for damages sustained by ID Holders in connection with information and materials obtained through use of the Service. The Company make no warranty as to the reliability, accuracy, or content of information, materials, and other content.
  2. The Company waives all liability for damages sustained by ID Holders in connection with use of the Service or Affiliated Services.
  3. Where the Company is unable to provide the service due to acts of God, legal mandate or regulatory guidance, auditing by a government agency, accidents, force majeure, or other cause, the Company is exempt from a duty to provide the Service.
  4. The Company waives all liability for any form of damage to the networks or computers used by ID Holders in connection with the Service.
  5. In the event that an event is not held or Users are unable to attend due to acts of God, epidemic or pandemic, traffic strikes, road, rail, or air congestion, legal mandate, administrative measures, or other unavoidable reasons, the Company waives all liability.
Article 18: Validity of the Terms and its Changes
  1. The Company reserves the right to make additions, deletions, and modifications to the Terms at its own discretion during the situations below.
    1. (1)When the change of the Terms is in the general interest of the User; and
    2. (2)When the change of the Terms is both not contrary to the purpose of the contract and is deemed reasonable in light of the said change's necessity, significance, contents, and other circumstances surrounding it.
  2. If the Terms are changed in accordance with the preceding paragraph, the Company shall indicate on the Service that the Terms shall be changed, as well as the contents of the said Terms after the change, along with the time the said changes will take effect on the Service, or do so via other appropriate means to inform the User. The User, when using the Service after the changes to the Terms have taken effect, shall be subject to the changed Terms.
Article 19: Consultation
In the event of a dispute or doubt concerning the interpretation of these Terms or of matters not included herein, the Company and ID Holder shall deliberate in good faith to resolve the dispute.
Article 20: Governing law and court of jurisdiction
The terms of this agreement shall be interpreted in accordance with Japanese law. All disputes arising in connection with this agreement shall be adjudicated at the Tokyo District Court or Tokyo Summary Court as the exclusive court of first jurisdiction.

Additional provisions
Established and enacted April 1, 2020