1. About Receipt of Electronic Tickets
A. Please check below for ticket receipt methods.
Please contact us below if the above does not solve the issue.
A. Companion tickets will also be displayed on the applicant's smartphone.
Tickets can be shared with companions after entering the venue.
Please contact us below if the above does not solve the issue.
A. Even those who are not Neo SOUND WAVE members can log in to Neo SOUND WAVE OFFICIAL APP.
Log in to Tickets within the app using your previously registered Plus member ID and check the ticket display.
Members who pre-ordered tickets
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A. The ticket release schedule differs depending on the purchased ticket.
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A. Electronic tickets can be received upon the release date.
Please check below for the ticket receipt method.
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A. It is possible that you were logged in to Neo SOUND WAVE app using another ID when applying for and purchasing the ticket.
After tapping [MY PAGE], check that the [Plus member ID] displayed at the top of the page matches the Plus member ID assigned at the time of your registration/purchase, then contact us below.
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A. Tickets can be received even if your Neo SOUND WAVE membership is delete.
However, we would appreciate it if you could check whether your tickets are one of the tickets prepared for members.
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2. About Electronic Ticket Compatible Devices
A. Only smartphones can be used.
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A. Please check below.
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A. Smartphones with cellular service capable of connecting to the internet.
Devices that do not support Google Play or App Store (Raku-Raku phones, feature phones, etc.)
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3. About Electronic Ticket Login
A. Please perform the procedure below on your new upgraded smartphone.
Important Points to Note
If any of the limits in the procedures above have been exceeded, you will no longer be able to complete the procedure yourself. We will check your usage.
Please understand that confirming this may take some time.
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A. In order to prevent unauthorized use of electronic tickets, device changes and app reinstalls can each only be performed up to twice per month.
Please understand that standard procedures are required when these limits have been exceeded, and your usage may have to be checked.
In addition, in order to prevent unauthorized use of tickets, please only use the electronic ticket app with one ID on one device per person.
If you have mistakenly registered multiple times, unsubscribe with the unnecessary ID and try logging in again.
Please contact us below if the above does not solve the issue.
A. To log in, an Plus member ID (or an Tixplus registered email address) is required.
If you have forgotten or ID or password, please refer to the FAQ below.
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4. About Electronic Ticket Text Message Authentication
A. Please make sure of the items listed below.
If text message authentication does not go through after checking the items above, please check the items below.
If trying all the above does not resolve the problem, please try reinstalling the electronic ticket app, or try authentication via voice message.
Please contact us below if the above does not solve the issue.
A. Please confirm the items listed below.
If using an Android device:
Log in to Neo SOUND WAVE OFFICIAL APP and it will automatically register the phone number of your device when you use the Ticket menu.
If using an iPhone:
Log in to Neo SOUND WAVE OFFICIAL APP and enter your phone number the first time you use the Ticket menu.
A text message that includes an authentication number will be sent to the phone number you have entered. When this authentication number is entered in the ticket app's Text Message Authentication Screen, you will be able to register the phone number and use the Ticket menu.
Please contact us below if the above does not solve the issue.
5. About Electronic Ticket Display Details
A. This depends on the purchased ticket. Please check the ticket purchase page.
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A. Please check the details below.
Please check the FAQ below for tickets that need to go through a ticket reception procedure.
If a ticket that does not need to go through a ticket reception procedure does not display, it may be due to the cause below.
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6.About Entering the Venue
A. The tickets for all party members will be shown combined on the smartphone of the applicant.
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A. As mentioned at the time of your order, to prevent scalping, tickets cannot be transferred or shared with your companions. You will be required to enter the venue together.
In the event that the applicant and companion cannot enter together, please contact us to explain your situation.
*Please understand that we may not be able to accommodate all requests.
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7.About the distribution & transfer of electronic tickets
A. There can be absolutely no transfers due to anti-resale measures.
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A. As an anti-scalping measure, tickets can only be shared after entry. Tickets cannot be shared before entry.
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8. About the Memorial Collection
A. It can be viewed by tapping on the present icon in the bottom-right on the face of the ticket.
*This content is provided entirely in Japanese.
*Some performances do not have the Memorial Collection. Please check whether the performance offers the Memorial Collection on the Ticket reception page.
Please contact us below if the above does not solve the issue.