ENTERTAINMENT MUSIC TICKET GUARD

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Customer Support Hours

Only weekdays 11:00 AM-6:00PM (Japan local time; excludes weekends and holidays)

【Important Notes】
※This support channel is only for support with this site (tickets handled by Tixplus, Plus member ID, ticket trading etc.).
※Depending on the nature of the inquiry, there may be some inquiries that cannot be answered here.
※Responses to some inquiries may take anywhere from a few days to approximately one week.

Please leverage our Frequently Asked Questions. Referring to the FAQ may resolve your inquiry in a more timely manner.

VIEW FAQ

Notification of closure during the Japanese holiday week

Holiday period
【May 3, 2025 ～ May 6, 2025】

Inquiries sent during the holiday period will be replied to after【May 7, 2025】.
Apologies for any inconvenience caused.
Inquiries using our inquiry form can be sent 24/7 during the holiday period.
Other services are also available during the holiday period.
Please be advised that depending on the subject, inquiries received
before 【May 3, 2025】 may also get responded to after 【May 7, 2025】.
Also, our help page might be able to assist you, so please take a look.
If you cannot solve your problem after reading the FAQ, please fill in
the following information and contact us.

Customer support hours
Only weekdays 11:00 AM-6:00PM (Japan local time; excludes weekends and holidays)

※We kindly ask that you configure your email service settings to allow incoming emails from the domain “plusmember.jp”, which will be used to reply to your inquiries.
※This page is for protecting your personal information. It supports encrypted transmission using SSL.

Please select the category of your inquiry. ※required: Member Registration (registration information confirmation/correction, ID/password etc.) Ticket Purchasing/Delivery (ticket listing, payment, delivery etc.) E-Tickets (E-ticket receipt/distribution/memorial collections etc.) Ticket Trading (listing, ordering/purchaing etc.) Other (email newsletter etc.)
Name※required
Please enter your Member ID if you have one.※required
Email address we can reach you at.※required
Reenter Email address※required
Artist Name※required
Performance Day/Venue※required
Address
Date of birth
Phone number
Ticket pre-order name (ex: fan club pre-sale, 1st pre-order etc.)
The telephone number to claim tickets※required
Newsletter name
Subject of Inquiry※required

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If you do not receive a reply after a week or more:

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※This page is for protecting your personal information. It supports encrypted transmission using SSL.