ENTERTAINMENT MUSIC TICKET GUARD

Contact Us

Customer Support Hours

Only weekdays 11:00～12:00 / 13:30～18:00 (Japan local time; excludes weekends and holidays)

【Important Notes】
※This support channel is only for support with this site (tickets handled by Tixplus, Plus member ID, ticket trading etc.).
※Depending on the nature of the inquiry, there may be some inquiries that cannot be answered here.
※Responses to some inquiries may take anywhere from a few days to approximately one week.

Please leverage our Frequently Asked Questions. Referring to the FAQ may resolve your inquiry in a more timely manner.

VIEW FAQ

※We kindly ask that you configure your email service settings to allow incoming emails from the domain “plusmember.jp”, which will be used to reply to your inquiries.
※This page is for protecting your personal information. It supports encrypted transmission using SSL.

Please select the category of your inquiry. ※required: Member Registration (registration information confirmation/correction, ID/password etc.) Ticket Purchasing/Delivery (ticket listing, payment, delivery etc.) E-Tickets (E-ticket receipt/distribution/memorial collections etc.) Ticket Trading (listing, ordering/purchaing etc.) Other (email newsletter etc.)
Name※required
Please enter your Member ID if you have one.※required
Email address we can reach you at.※required
Reenter Email address※required
Artist Name※required
Performance Day/Venue※required
Address
Date of birth
Phone number
Ticket pre-order name (ex: fan club pre-sale, 1st pre-order etc.)
The telephone number to claim tickets※required
Newsletter name
Subject of Inquiry※required

Agree to the Privacy Policy

Note: Before sending your inquiry, please confirm that the email address you are using is able to receive email from the "plusmember.jp" domain.

If you do not receive a reply after a week or more:

・If you have a "spam folder," please check whether the reply was placed there.
・Your spam filter settings may be blocking you from receiving the reply. Please contact your email service provider regarding the settings of your spam filter.
Please also check here
※This page is for protecting your personal information. It supports encrypted transmission using SSL.